Your orders are packaged in our Manufacture in Paris, then dispatched under optimum conditions to guarantee the quality and freshness of our products.
Paris and her inner suburbs: Courier delivery* and Chronopost
France (excluding French overseas territories), Monaco** and Corsica: Chronopost
Europe: Chrono Inter Classique
United States of America: Chrono Express
Summer period: use of the ChronoFresh service for deliveries in France, guaranteeing refrigerated deliveries.
We are suspending our non-refrigerated deliveries: deliveries by courier, deliveries to Corsica, Europe and United States of America.
We reserve the right to cancel an order if the quality of delivery is compromised.
*Available in Asnières, Boulogne, Charenton, Clichy, Courbevoie, Issy-les-Moulineaux, La Défense, Levallois, Malakoff, Montrouge, Montreuil, Nanterre, Neuilly sur Seine, Paris, Puteaux, Saint-Cloud, Saint-Mandé, Suresnes, Vanves, Vincennes.
**In Monaco, addresses corresponding to boats cannot be delivered directly. Orders will be automatically delivered to a collection point.
Delivery dates and times
Paris and her inner suburbs by courier: Parcels are delivered Monday through Friday, provided that the recipient is present when the courier delivery takes place.
- Orders placed Monday through Thursday before 7:00 pm: deliveries are made the next day.
- Orders placed Thursday from 7:00 pm through Sunday, deliveries are made on Monday afternoon.
France (excluding French overseas territories), Monaco and Corsica: Packages are prepared and shipped the same day for orders placed before 11am on working days (Monday to Friday). After 11.00 am, orders are shipped on the next working day. Delivery times may vary from 24 to 48 hours (working days).
Deliveries are made Monday to Saturday between 8am and 1pm (Monday to Friday between 8am and 5pm in Corsica and Monaco) to guarantee the quality and freshness of our products, provided that the recipient is present at the time of the carrier's first visit.
Europe: Packages are prepared and shipped the same day for orders placed before 11.30am on working days (Monday to Friday). After 11.30am, orders are dispatched on the next working day. Delivery times may vary from 2 to 6 working days.
Deliveries are made from Tuesday to Friday between 8am and 6pm in order to guarantee the quality and freshness of our products, provided that the recipient is present when the carrier makes its first pass.
United States of America: Due to weather conditions, shipments to the United States are suspended during the summer season. Packages are prepared and shipped the same day for orders placed before 11am on working days (Monday to Friday). After 2.30pm, orders are dispatched on the next working day. Delivery times may vary from 2 to 7 days (working days).
During high activity times (Christmas, Easter), the preparation of your order and the delivery times may take longer.
Please note that no order will be shipped or received on Saturdays, Sundays, public holidays and days before public holidays.
Le Chocolat Alain Ducasse delivers its products in France*, in Europe** and in United States of America***.
* We do not deliver to French overseas territories, nor to areas that are difficult for Chronopost to access. This applies to the following postcodes : 04110 - 04140 - 04150 - 04230 - 04240 - 04250 - 04260 - 04280 - 04320 - 04340 - 04370 - 04400 - 04530 - 05110 - 05120 - 05170 - 05220 - 05240 - 05250 - 05290 - 05310 - 05320 - 05340 - 05470 - 05480 - 05560 - 05600 - 06260 - 06340 - 06380 - 06390 - 06420 - 06430 - 06440 - 06450 - 06460 - 06470 - 06540 - 06660 - 06670 - 06690 - 06710 - 06730 - 06750 - 06790 - 06830 - 06850 - 06910 - 06950 - 09140 - 15300 - 15400 - 17111 - 17123 - 17190 - 17310 - 17370 - 17410 - 17480 - 17550 - 17580 - 17590 - 17630 - 17650 - 17670 - 17740 - 17840 - 17880 - 17940 - 22870 - 29242 - 29253 - 29259 - 29990 - 31110 - 31350 - 38114 - 38142 - 38520 - 38860 - 39200 - 39220 - 39260 - 39310 - 39400 - 42660 - 42920 - 43150 - 56360 - 56590 - 56780 - 56840 - 63150 - 63240 - 63610 - 63650 - 64130 - 64440 - 64570 - 65110 - 65120 - 65200 - 66120 - 66210 - 66760 - 66800 - 73120 - 73130 - 73150 - 73210 - 73300 - 73320 - 73440 - 73450 - 73480 - 73530 - 73550 - 73640 - 73700 - 73710 - 73870 - 74110 - 74120 - 74170 - 74220 - 74260 - 74310 - 74340 - 74360 - 74390 - 74400 - 74430 - 74450 - 74470 - 74660 - 74920 – 85350
** The following countries are delivered, weather permitting: Austria, Belgium, Bulgaria, Czech Republic, Denmark, Estonia, Finland, Germany, Ireland, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Romania, Slovenia, Sweden.
*** The following states are delivered, weather permitting: Arizona, California, Colorado, Connecticut, Delaware, Georgia, Idaho, Illinois, Iowa, Kansas, Kentucky, Maine, Massachusetts, Michigan, Minnesota, Missouri, Montana, Nebraska, New Hampshire, New Jersey, New York, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Utah, Vermont, Virginia, Wisconsin, Wyoming, Washington DC.
Paris and her inner suburbs: €12 incl. taxes and free when you spend over €65 incl. taxes.
France (excluding French overseas territories) and Monaco: €12 incl. taxes and free when you spend over €65 incl. taxes.
Corsica: €22 incl. taxes and €10 incl. taxes when you spend over €65 incl. taxes.
Europe: €30 incl. taxes and free* when you spend over €150 incl. taxes.
United States of America: €50 excl. taxes**.
* Valid for orders in Austria, Belgium, Bulgaria, Denmark, Estonia, Finland, Germany, Hungary, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Romania, Slovenia, Sweden.
** Products are exempted from taxes when the customer delivery address is in the USA according to the article 262-1 of the Code Général des Impots. Incoterm DDP – Le Chocolat Alain Ducasse pays for the customs costs. Due to customs regulations, we do not accept orders over €650 excl. taxes.
In store click & collect
On store opening days, order before 2pm to collect your order the same day, or plan your collection according to the store*, the day and the time slot you want. The boutique pick-up service is free.
The order will be kept for 3 days from the date of collection. The order will not be kept beyond this period and cannot under any circumstances be refunded or replaced.
For any specific request, please contact one of our shops directly.
*All our stores offer an in-store collection service. This does not apply to our corners in department stores or airports.
Click here to see the list : Our stores