Delivery
Our team prepares and packages your parcels at La Manufacture. Your products will be handled and packaged with the greatest care, as our priority is for our customers to receive their orders in perfect condition. This is why our packaging is customized to the requirements and contents of each order.
Our packaging is sealed, robust and insulating. It protects our products both from physical impacts during transportation and temperature variations.
1. Delivery in France (excluding French overseas territories), Corsica, Monaco
CHRONOPOST
> Delivery zones: France, excluding French overseas territories. Due to temperatures above 20°C, deliveries in Corsica are temporarily unavailable during the summer months. We are sorry for the interruption of this service, chocolate is a fragile product, the carriers on long non-refrigerated journeys do not allow us to deliver.
> Delivery charges: 12 euros (France - excluding French overseas territories and Monaco), offered when you spend over €65 incl. taxes (France - excluding French overseas territories, and Monaco). In Corsica, 22 euros for the order less than 60 euros and the delivery charges are 10 euros incl. Taxes over €65 spent.
> Restricted delivery areas : We do not ensure the delivery of the areas difficult to access of Chronopost, it concerns the following postal codes: 04110 - 04140 - 04150 - 04230 - 04240 - 04250 - 04260 - 04280 - 04320 - 04340 - 04370 - 04400 - 04530 - 05110 - 05120 - 05170 - 05220 - 05240 - 05250 - 05290 - 05310 - 05320 - 05340 - 05470 - 05480 - 05560 - 05600 - 06260 - 06340 - 06380 - 06390 - 06420 - 06430 - 06440 - 06450 - 06460 - 06470 - 06540 - 06660 - 06670 - 06690 - 06710 - 06730 - 06750 - 06790 - 06830 - 06850 - 06910 - 06950 - 09140 - 15300 - 15400 - 17111 - 17123 - 17190 - 17310 - 17370 - 17410 - 17480 - 17550 - 17580 - 17590 - 17630 - 17650 - 17670 - 17740 - 17840 - 17880 - 17940 - 22870 - 29242 - 29253 - 29259 - 29990 - 31110 - 31350 - 38114 - 38142 - 38520 - 38860 - 39200 - 39220 - 39260 - 39310 - 39400 - 42660 - 42920 - 43150 - 56360 - 56590 - 56780 - 56840 - 63150 - 63240 - 63610 - 63650 - 64130 - 64440 - 64570 - 65110 - 65120 - 65200 - 66120 - 66210 - 66760 - 66800 - 73120 - 73130 - 73150 - 73210 - 73300 - 73320 - 73440 - 73450 - 73480 - 73530 - 73550 - 73640 - 73700 - 73710 - 73870 - 74110 - 74120 - 74170 - 74220 - 74260 - 74310 - 74340 - 74360 - 74390 - 74400 - 74430 - 74450 - 74470 - 74660 - 74920 - 85350
> Delivery dates and times:
- France excluding Corsica
Deliveries are made within one and two working days after the order is placed.
Parcels are delivered Tuesday through Friday between 8:00 am and 1:00 pm, provided that the recipient is present when the delivery takes place.
- Monaco and Corsica
Deliveries are made within two and three working days after the order is placed.
Parcels are delivered Tuesday through Friday between 8:00 am and 5:00 pm, provided that the recipient is present when the delivery takes place.
In Monaco, boats addresses will not be ensured directly. Orders will automatically be delivered to a pick-up point.
During high activity times (Christmas, Easter), the preparation of your order and the delivery times may take longer.
Please note that no order will be shipped or received on Saturdays, Sundays, public holidays and days before public holidays.
COURIER DELIVERY
> Delivery zones: Asnières, Boulogne, Charenton, Clichy, Courbevoie, Issy-les-Moulineaux, La Défense, Levallois, Malakoff, Montrouge, Montreuil, Nanterre, Neuilly sur Seine, Paris, Puteaux, Saint-Cloud, Saint-Mandé, Suresnes, Vanves, Vincennes.
> Delivery charges: 12 euros
> Free delivery threshold: Free courier deliveries when you spend over €65 incl. taxes (within the area defined above.)
> Delivery dates and times:
Parcels are delivered Monday through Friday, provided that the recipient is present when the courier delivery takes place.
- Orders placed Monday through Thursday before 7:00 pm: deliveries are made the next day.
- Orders placed Thursday from 7:00 pm through Sunday, deliveries are made on Monday afternoon.
During high activity times (Christmas, Easter), the preparation of your order and the delivery times may take longer.
Please note that no order will be shipped or received on Saturdays, Sundays, public holidays and days before public holidays.
BOUTIQUE PICK-UP
The customer commits to picking up their order in the store they have selected and at the time and date selected. The available pick up stores are the following :
> La Manufacture - 40, rue de la Roquette, 75011 Paris
> Le Comptoir Canopée - La Canopée, Westfield Forum Des Halles, Porte Rambuteau, 75001 Paris
> Le Comptoir St-Honorée - 9, rue du Marché-Saint-Honoré, 75001 Paris
> Le Comptoir Saint-Benoit situé - 26, rue Saint Benoit, 75006 Paris
> Le Comptoir Cherche-Midi - 47, rue du Cherche-Midi, 75006 Paris
> Le Comptoir Martyrs – 13 rue des Martyrs, 75009 Paris
> Le Comptoir Daguerre – 15 rue Daguerre, 75014 Paris
> Le Comptoir Commerce – 72 rue du Commerce, 75015 Paris
> Le Comptoir Victor Hugo - 105, avenue Victor Hugo, 75016 Paris
> Le Comptoir Lévis – 44 rue de Lévis, 75017 Paris
> Le Comptoir Poncelet – 7 rue Poncelet, 75017 Paris
Your order will be conserved for 3 days and it will be available for pick up during the store’s opening hours. The products being perishable, Cabosse & Associés will not conserve an order that the customer has not picked up. All orders that have not been picked up will not be reimbursed nor replaced.
During the store’s opening hours, pick ups are possible the day of for orders made before 2 pm.
For any specific request, please directly contact one of our stores.
During high activity times (Christmas, Easter), the preparation of your order may take longer.
2. Delivery in Europe
CHRONO INTER CLASSIC
> Delivery zones. The following countries are delivered: Austria, Belgium, Bulgaria, Czech Republic, Denmark, Estonia, Finland, Germany, Greece, Italy, Ireland, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovenia, Spain, Sweden.
> Delivery charges: 30 euros incl. taxes
> Free delivery threshold: Free deliveries in Europe when you spend over 150€ incl. taxes.
> Delivery dates and times:
Deliveries are made within two to six working days after the order is placed.
Parcels are delivered Tuesday through Friday between 8:00 am and 6:00 pm, provided that the recipient is present when the delivery takes place.
During high activity times (Christmas, Easter), the preparation of your order and the delivery times may take longer.
Please note that no order will be shipped or received on Saturdays, Sundays, public holidays and days before public holidays.
3. Delivery in the United States of America - see states delivered bellow
CHRONO EXPRESS
> States delivered: Alabama, Arizona, California, Colorado, Connecticut, Delaware, Georgia, Idaho, Illinois, Iowa, Kansas, Kentucky, Louisiana, Maine, Massachusetts, Michigan, Minnesota, Missouri, Montana, Nebraska, New Hampshire, New Jersey, New York, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Wisconsin, Wyoming, Washington DC.
> Delivery charges: 50€ excl. taxes
> Delivery dates and times: Deliveries are made within two to five working days after the order is placed.
> Taxes: Products are exempted from taxes when the customer delivery address is in the USA according to the article 262-1 of the Code Général des Impots.
> Customs: Incoterm DDP - Le Chocolat Alain Ducasse pays for the customs costs. Due to customs regulations, we do not accept orders over 650€ HT.
During high activity times (Christmas, Easter), the preparation of your order and the delivery times may take longer.
Please note that no order will be shipped or received on Saturdays, Sundays, public holidays and days before public holidays.